I know I ought to write about the last part of my Stockholm trip, but right now I’m pissed, so I will write about that instead. I have no idea how organized or not this post will be, seeing as I’m ranting, but here goes:
*Walks into inner chamber, collapses into heap on the floor*
Early February: I receive a mail from my account officer for my French bank account, and she says I have no money left in my account and I must put in some money else she’d close it. I respond, telling her I will put in some money asap. I go to the bank some days later and transfer some money there. When I get home, I send her a mail telling her that I have put in some money, etc. The reason I am interested in keeping this account open is because I’m still expecting my rent refund, and it’s a nice sum of money in total. Anyway, she acknowledges the mail, blah blah blah.
Late February: I go to the website for my rent refund, and see that the refund was approved since late January, so naturally I skip over to my account, where my lonesome 20 Euros is staring back at me. Not quite the tidy sum I was expecting. I tell myself the French are quite bureaucratic (I’m being tactful here, what I really mean to say is not quite nice), seeing as it took over 3 months to get the payment approved in the first place, so the actual pay-out might take the same amount of time.
Late March: I check my French bank account, and discover that my cash account doesn’t seem to exist anymore.
A little back story here: In France, when you open a regular (savings?) account, you actually have 2 accounts, a cash account, and a card account. This makes absolutely no sense to me, but they are 2 different things and even if you have, say, 400 Euros in your cash account, if you don’t have enough money in your ‘card account’, you can’t use it to pay for stuff online. I don’t know if this makes any sense to anyone else. Anyway…
So my cash account has vanished. I send an email to my account officer again, asking her why this account can’t be seen, and could she please ‘reactivate’ it? She replies the next day, saying “It is done.” I check my online portal immediately, but can’t find said cash account, and then I figure it would take a couple of hours to get it up and running.
Now, Early April: I didn’t check the account again till a few minutes ago, only to find that the account only got activated on April 2, about 10 days later. How? Further observation revealed 2 things:
1. she actually deleted my old account without my permission, and
2. she didn’t reopen it, she opened a brand new account, with an entirely different account number.
How the heck am I supposed to get my money if the account number has changed? HOW??? Why would she even delete my account without telling me?
I sent her an email, first thanking her for opening the account (which she had no right closing in the 1st place), then tactfully explaining how messy things could get as a result of what she has done. I really hope there’s a way to fix this that doesn’t involve me sending my new account number to CAF, because if I have to do that, I may as well forget about the money. I hope they have a system that updates relevant parties when details have changed. I hope. And I hope that my CAF details have been linked to my bank account, because that’s the only way I see this update working, if it exists.
I’m just going to have to wait till Monday to hear what she has to say for herself.
Why is the French system so bureaucratic? This could happen in Nigeria and I would get really mad, but I wouldn’t necessarily be too surprised, because it’s a ‘developing’ nation. This is France, in Europe for heaven’s sake. Isn’t it supposed to be efficient? Arrggghhh!
*straightens up, pastes smile on face, walks out of chamber* Rant over.
Cheers to your weekend. 🙂